Extraordinary care for every generation.

Admission

A comprehensive range of facilities ensures that all expertise necessary for your well-being is made available.

For room reservation, please contact the Admission Counter along with the doctor's admission request. In case of emergency, you will be first admitted in the Emergency unit and later shifted to the room. A couch is provided in your room to facilitate the stay of an attendant when in the Wards. Two attendants will be permitted for children under 2 years of age.

When patient is shifted to Operating rooms, Intensive Care Units / Coronary Care Units, the attendants may wait in the lobby in the ground floor or in the waiting area in the first floor during the day. Patients are requested to make the payment of the package amount at the time of admission. Patients availing credit facility have to provide an authorisation / credit letter from the company, which should be handed over at the admission counter during the time of admission.

Finance Information

MMM is a Charitable Organisation and all donations received are exempted under the Tamil Nadu Societies Registration Act, 1975 – vide certificate from Registrar of Societies, Madras North District, S.No. 1 of 1982, dated 12.01.1982. The entire amount applicable should be deposited at the billing sectionduring the admission.

Please pay by Cash or Demand Draft (DD). All Credit / Debit Cards accepted. DD should be in favour of The Madras Medical Mission, payable at Chennai. If you are a Foreigner or an NRI, you are requested to make payments in US Dollars. Indian patients can also make payments in US Dollars through NRI relatives.

Note:

There is no provision for refund of the Package Charges. Bank facility is available (Union Bank of India). No direct payment of any kind is to be made to the staff of the hospital for their services.

Schemes of Financial Assistance

Company Payment:

MMM has entered into agreement with certain public/private companies and as such credit facilities are extended to employees/dependents who are referred by these establishments. Communications in this regard are dealt with by the Finance Department of the Hospital.

Reimbursement of Medical Expenses/Insurance Claims:

The Medical Record Department (MRD) of the Institute would process applications for reimbursement of medical expenses or other financial assistance, preferred by employees of government and private organisations. So also, health/life insurance claims would be processed by the MRD.

In such cases, necessary certification and attestation of bills and other documents, by the doctors' concerned/Medial Superintendent, would be arranged. The claimants may have to pay the specified charges for these services.

General

Consent for Operation, Anaesthesia and Medical Services

The patient (or the patient's parent or guardian, if the patient is a minor or is unable to sign) is required to give his/her prior consent on the prescribed form for the proposed operation or any other procedure. Special efforts are made to explain to the patient and family his/her condition, the nature and purpose of the proposed procedures, the complications and risks involved during/after the operation, and the care that we take at every stage of the treatment to the best of our abilities.

Instructions to be Followed Before Surgery

Dental Check-up: A dental check before surgery is a must. If tooth extraction is advised, have it done under antibiotic cover at least two weeks in advance.

ENT Check-up: Rule out ear infections and septic tonsils. These are common in children.

Deworming Medicine: Get your family doctor to prescribe this one month in advance, especially for children.

Septic Focus: Get prompt treatment for infections in the body, like boils, etc.

Aspirin: Discontinue taking aspirin or any preparation containing aspirin ten days before you come for surgery.

For Your Safety

We want to make sure you have a safe and comfortable stay at MMM and we need your help. The information given below is a guide for our patients and their families.

Ask Questions

There may be number of people involved in your care. Feel free to ask questions about your care and to express your preferences and concerns. You may want to bring a family member, friend or caregiver with you during your admission. A friend can put you more at ease, remind you to ask certain questions and help you recall special instructions later on.

Staff Identification

All hospital employees, volunteers and physicians wear name badges that identify their names and departments. If an employee, volunteer or physician is not wearing a name badge, please ask him or her to put it on, or ask for another staff person.

Patient Identification

The patient identification bracelet (ID band) you receive on admission is important for many reasons. This band has your medical record number on it and is how you are identified at MMM. Do not let anyone give you medications, tests or procedures without checking your ID band every time. When specimens are obtained, make sure the specimen containers are labelled with your name in your presence.

Describing Symptoms

A physical examination evaluation and medical tests provide valuable information about your condition, but your description of symptoms is key in your diagnosis and treatment. When asked about symptoms, try to identify when the symptoms started, what time of day they occur, how long they last, how often they occur and whether they are getting better or worse. The more details you can give us, the better.

Pain Management

We want you to be as comfortable as possible. Although it may not be possible to eliminate all pain, there are methods to reduce pain to tolerable levels. Please let us know when you are having pain. You will be asked to rate your pain on a scale of 0–10, with 0 being no pain and 10 being severe pain. Reporting pain as a number helps the doctors and nurses know how well your treatment is working and whether changes should be made.

Understanding Your Medical Condition

We will be happy to answer your questions about your condition. In addition, we have literature to help you learn more.

Preventing Falls

Wear slippers or shoes with non-skid soles. Hospital floors can be slippery. Get up slowly. Sit on the edge of your bed for a few minutes. If you feel dizzy or weak, please press the call button. Your hospital bed probably might be higher and narrower than your bed at home. When needed call for help getting into or out of bed. If the side-rails are up do not try to climb over or between them. Use your call button for help. If you have an intravenous (IV) line, use your call button to get help moving with it. Most of the furniture in your room is on wheels. Don't try to use it for support. Use your call button to get help. Because wheelchairs tip easily, please ask for assistance when getting into or out of one. Keep items within easy reach. Ask your nurse or someone else to place your needed items where you can easily get to them. Do not wait until the last minute to go to the bath room. Get up slowly and ask for help if needed. Make sure the light is on if it is dark.

If You Are Undergoing Surgery

Make sure you understand what will happen if you are undergoing surgery. You, your doctor and surgeon should all agree on exactly what will be done during the operation. Tell the surgeon, anaesthesiologist and nurses if you have allergies or have ever had a bad reaction to anaesthesia. Who will take charge of my care while I am in the hospital? Exactly what will you be doing? About how long will it take? What will happen after the surgery? How can I expect to feel during recovery?

Medications

Your doctor and nurse have major roles in medication safety while you are in the hospital. They select the medications that are best for you, prescribe the correct dose, dispense the medication correctly and label it clearly. They check to see that it is working and also monitor you for side effects. For your protection, we have a system of checks and balances in place. Each medication order is checked and double-checked by doctors and nursing staff.

You play an important part in safely managing your medications. As a patient or family member, your role is key. You share the responsibility for safe medication use. You owe it to yourself and your family to learn as much as you can about the medications you are taking.

When you are admitted to the hospital bring a list of the medications you are taking, including dose and how often you take them; include over-the-counter medications, vitamins and herbal products. If you do not have time to make a list, bring the medications. Keep them in their original container. After the names of your medications are written down, have your family take them home. Keep a list of medications that you cannot take and the reason for the same (e.g., allergic reactions) and provide this list to your healthcare providers. Communicate the way you take your medications, especially if different from how they were prescribed earlier. Whenever a new medication is prescribed, ask questions, and if you do not understand the answers, ask again. Before any test or procedure, ask whether it will require any dyes or medicines and remind your nurse and doctor if you have allergies. When a nurse gives you a medication or IV solution, ask what it is for. If you think a medication is not given on time, let your nurse know. If you receive a medication that looks different than it usually does, be sure to question your nurse or any other healthcare team member.

Test Results

Make sure you get the results of all tests and procedures. Ask the doctor or nurse when and how you will get the results. Do not assume the results are okay. If you do not hear anything, call the doctor and ask questions.

Medications at Discharge

Learn the name of each medication that is prescribed for you, why you are taking it, the dosage and the schedule of how you take it. Ask whether you should avoid any foods, beverages, other medications or activities. Review your discharge instruction sheet and question anything that is unclear or confusing. Repeat the instructions back to the nurse or doctor. This a good way to verify that you understand it correctly. Read the label, including warnings. Make sure it's the medication your doctor ordered. Some medications react with alcohol. If you drink alcohol, be sure to check with your nurse, doctor or pharmacist whether it is safe to do so. Report any reactions, side effects or allergies to your healthcare provider. Keep a list of all medications you take and take them with you to your doctor. Make sure that each of your doctors is aware of medications that other doctors have prescribed for you. Question anything that does not seem right. Be alert to unexpected changes. If you get a prescription refill that seems to have a different strength or appearance, ask questions! If you are having problems with a medication, call your doctor. The information contained in this publication should not be considered specific medical advice and is not meant to replace professional medical service.

Visiting Hours

Patients' Room – 5.00 p.m. to 7.00 p.m. (only 2 visitors are allowed at a time and children below 15 years are not allowed). CCU – 11.00 a.m. to 11.30 a.m. and 4.00 p.m. to 5.00 p.m. ICUs – 6.30 p.m. to 7.30 p.m. (Only one visitor is allowed at a time & children below 15 years are not allowed.)

Smoking

Our hospital is a Non-Smoking zone. Please comply with the rule.

For any questions or concerns, or to receive more information about patient rights, please talk to your Doctor, your Nurse, Medical Social Workers, Manager-Front Office or call Customer Relations at +9144-66738028 / 7299008819